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Total Delivery Time = Processing Time + Shipping Time
Processing Time
The processing time is 7-25 days for Prom, Evening, Homecoming & Special Occasion Dresses, and 8-28 days for Wedding Dresses.
If your order contains multiple items, they will be shipped together. Therefore, the total processing/tailoring time will depend on the product with the longest processing/tailoring time.
Shipping Time & Cost
It takes about 5-8 working days for the package travel from our factories to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT, Fedex, etc) standard and the shipping method you have chosen.
We will send you an email once your order has been dispatched, containing details on how to track your order online.
We are not liable for any delays and/or failures in delivery if we cannot gain access to the delivery address or under any other circumstances beyond our reasonable control.
I ordered my prom dress from your website and was soo amazed with the wonderful fabric quality and fine work in the design! Alterations were needed as the train was extremely long, but I couldnt have been happier with my senior prom dress!
This dress was perfect for my prom! I got it in gold and it looked beautiful. I had to get the neck straps and the length of the dress adjusted a little bit but other than that, it fit perfect. The train was very long so I had to create a bustle for it but it was gorgeous. I'm 5'4 and I weight 125lbs. My bust is 35in, my waist is 27in and my hips are 35in. The only issue I had was with shipping & customer service. I ordered my dress about a month before prom and got expedited shipping. It was supposed to come about 10 days before my prom but it didn't end up coming until two days before!! Even with expedited shipping! I spent that whole week panicking and trying to figure out where it was and if I should get another dress and for some reason, the shipping label was lost and they were unable to figure out where my dress was. Customer service was not able to help me at all. Eventually, the shipping updated about 3 days before and told me the dress would be there the next day. Even though it all ended up working out, it was a really tight turnaround for alterations and very stressful. I would recommend ordering more than a month before your event to guarantee it comes in time.Other than that though, the quality was amazing and it worked perfectly! No complaints with the dress itself at all!
My daughters loved the dresses I bought 2 from this seller. It fit both of them perfectly.
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